Preguntas Frecuentes - FAQ

Setting up two-factor authentication (2FA)

Two-factor authentication

Two-factor authentication provides extra protection from unauthorised access to your account. When two-factor authentication is set up, you are required to enter your password (the first factor) and a one-time code (the second factor) to log in to the service console. The one-time code is generated by a special application that must be installed on your mobile phone or another device that belongs to you. Even if someone finds out your login and password, they still will not be able to login without access to your second-factor device.

The one-time code is generated based on the device's current time and the secret provided by the Cyber Protection service as the QR code or alphanumeric code. During the first login, you need to enter this secret to the authentication application.

To set up two-factor authentication for your account

  1. Choose the second-factor device.

    Most commonly it is a mobile phone, but you can also use a tablet, laptop, or desktop.

    We recommend LastPass Authenticator, Google Authenticator, Microsoft Authenticator or Authy.

  2. Ensure that the device time settings are correct and reflect the actual current time. Ensure that the device locks itself after a period of inactivity.
  3. Install the authentication application on the device.
  4. Login to the euBackups Business Backup portal page ( and select the option to configure your password.

    The service console shows the QR code and the alphanumeric code.

  5. Save the QR code and the alphanumeric code in any convenient way (such as, print out the screen, write down the code, or save the screenshot in cloud storage). If you lose the second-factor device, you will be able to reset the two-factor authentication by using these codes.
  6. Open the authentication application, and then do one of the following:

    • Scan the QR code
    • Manually enter the alphanumeric code to the application

    The authentication application generates a one-time code. A new code will be generated every 30 seconds.

  7. Return to the service console login page and enter the generated code.

    A one-time code is valid for 30 seconds. If you wait longer than 30 seconds, use the next generated code.

When logging in the next time, you can select the checkbox Trust this browser.... If you do this, the one-time code will not be required when you log in by using this browser on this machine.

What if...

...I lost the second-factor device?

If you have a trusted browser, you will be able to log in by using this browser. Nevertheless, when you have a new device, repeat steps 1-3 and 6-7 of the above procedure by using the new device and the saved QR code or alphanumeric code.

If you have not saved the code, ask the administrator or service provider to reset the two-factor authentication for your account, and then repeat steps 1-3 and 6-7 of the above procedure by using the new device.

...I want to change the second-factor device?

When logging in, click the Reset two-factor authentication settings link, confirm the operation by entering the one-time code, and then repeat the above procedure by using the new device.


  • login, cloud, portal, 2fa, authentication
  • 13 Los Usuarios han Encontrado Esto Útil
¿Fue útil la respuesta?

Artículos Relacionados

Starting your trial

Getting started with our free Business Backup trial is quick and painless. Read our...

Supported filesystems

Supported filesystems euBackups can back up any filesystem that is accessible from the operating...

Registering machines manually

Registering machines manually In addition to registering a machine in the client service...

Supported virtualisation platforms

Supported virtualisation platforms The following table summarises how various virtualisation...