Uninstalling backup agents

In Windows

If you want to remove individual product components (for example, one of the agents or Cyber Protection Monitor), run the All agents for Windows setup program, choose to modify the product, and clear the selection of the components that you want to remove. The link to the setup program is present on the Downloads page (click the account icon in the top-right corner > Downloads).

If you want to remove all of the product components from a machine, follow the steps described below.

  1. Log on as an administrator.
  2. Go to Control panel, and then select Programs and Features (Add or Remove Programs in Windows XP) > Cyber Protection Agent > Uninstall.

  3. [Optional] Select the Remove the logs and configuration settings check box.

    If you are planning to install the agent again, keep this check box cleared. If you select the check box, the machine may be duplicated in the service console and the backups of the old machine may not be associated with the new machine.

  4. Confirm your decision.
  5. If you are planning to install the agent again, skip this step. Otherwise, in the service console, click Settings > Agents, select the machine where the agent was installed, and then click Delete.

In Linux

  1. As the root user, run /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall.

  2. [Optional] Select the Clean up all product traces (Remove the product's logs, tasks, vaults, and configuration settings) check box.

    If you are planning to install the agent again, keep this check box cleared. If you select the check box, the machine may be duplicated in the service console and the backups of the old machine may not be associated with the new machine.

  3. Confirm your decision.
  4. If you are planning to install the agent again, skip this step. Otherwise, in the service console, click Settings > Agents, select the machine where the agent was installed, and then click Delete.

In macOS

  1. Double-click the installation file (.dmg).
  2. Wait while the operating system mounts the installation disk image.
  3. Inside the image, double-click Uninstall.
  4. If prompted, provide administrator credentials.
  5. Confirm your decision.
  6. If you are planning to install the agent again, skip this step. Otherwise, in the service console, click Settings > Agents, select the machine where the agent was installed, and then click Delete.

Removing Agent for VMware (Virtual Appliance)

  1. Start the vSphere Client and log on to the vCenter Server.
  2. If the virtual appliance (VA) is powered on, right-click it, and then click Power > Power Off. Confirm your decision.

  3. If the VA uses a locally attached storage on a virtual disk and you want to preserve data on that disk, do the following:

    1. Right-click the VA, and then click Edit Settings.
    2. Select the disk with the storage, and then click Remove. Under Removal Options, click Remove from virtual machine.
    3. Click OK.

    As a result, the disk remains in the datastore. You can attach the disk to another VA.

  4. Right-click the VA, and then click Delete from Disk. Confirm your decision.

  5. If you are planning to install the agent again, skip this step. Otherwise, in the service console, do the following:

    1. Click Settings > Agents, select the virtual appliance, and then click Delete.
    2. Click Backup storage > Locations, and then delete the location corresponding to the locally attached storage.
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